Privacy notice

Who we are

Fabulous Homecare Ltd (company number 11897810) provides home care across Croydon and South London. We are the “data controller” for the information described here, which means we decide how and why it is used. You can find us at The Lansdowne Building, 2 Lansdowne Road, Croydon, CR9 2ER. We are registered with the Information Commissioner’s Office (the UK’s data protection regulator) as a data controller, registration ZC014813.

This notice covers people who use our website: visitors, anyone who enquires about care, and anyone who applies to join our team. If you or your relative go on to receive care from us, we give you a separate, fuller privacy notice that explains how we look after care records.

If you have any question about your information, or you want to make a request, please contact enquiries@fabuloushomecare.co.uk or 020 3957 8414. We do not have a separate data protection officer; these contacts reach the people responsible for your information.

The information we collect

When you enquire, by phone, email, or the forms on our site, we collect what you give us: your name and phone number, and, if you add them, your email address, postcode, the type of care you are interested in, who is getting in touch, and anything you write in your message. What you tell us about care needs can include health information. The law treats health information as “special category” data, and we handle it with extra care.

Information about other people. Sometimes a relative, friend, or a health or social care professional contacts us about someone else’s care. If you give us another person’s details, we use them for the same purpose, the kinds of information are the same as above, and the source of that information is the person who contacted us. Please make sure the person knows you have shared their details with us.

When you browse the site. Like almost every website, our hosting and our privacy-friendly analytics process limited technical information, such as your device and browser type, the pages you view, and your IP address, to keep the site secure and working and to understand how it is used overall. This does not identify you personally. What is stored on your device, and your choices, are covered under “Cookies and similar technologies” below.

Why we use it, and our legal basis

We only use your information for clear purposes, and the law requires us to have a “lawful basis” for each one:

• Answering your enquiry and arranging any care you ask about. Our basis is our legitimate interests: when you contact us it is in both your interest and ours that we read and reply to you, and arrange the help you are asking for. Where you are asking about care for yourself, we also rely on taking steps at your request before entering a care agreement. Any health details you choose to share are used only to understand what help is needed; we handle them under the condition that allows information to be used for providing and arranging health or social care, and we treat them as confidential. You never have to share health details to make an enquiry.
• Considering job applications. See “If you apply to work with us” below.
• Keeping our website secure, available, and improving it. Our basis is our legitimate interests in running a safe, working website.
• Advertising measurement. Only if you accept advertising cookies. Our basis is your consent, and you can withdraw it at any time.

We do not use your enquiry details for marketing, we do not make decisions about you by automated means alone, we do not profile you, and we never sell your information.

How long we keep it

Enquiry messages are kept for up to 12 months, then deleted, unless your enquiry becomes a care arrangement, in which case the information forms part of your care records, which have their own legally required retention periods (for adult social care, usually around 8 years, as set out in the NHS Records Management Code of Practice). Job applications are kept as described below. Technical and security information is kept only for a short period by our website provider.

If you apply to work with us

If you apply for a role (through the form on our Join us page, by email, or with a CV) we collect the details you send: your name, contact details, and the information in your application. We use them to consider your application and, if it goes ahead, to arrange the next steps. Our basis is our legitimate interests in recruiting for our team, and taking steps at your request before any employment contract. If your application progresses, we carry out the pre-employment checks the law and our regulator require, for example confirming your right to work, taking up references, and a DBS criminal-record check; we handle that information under the conditions the law sets for employment and for safeguarding. We don’t use your application for anything else. Applications from people we don’t go on to employ are kept for up to 6 months, then deleted; if you join the team, your details become part of your employment records.

Who we share it with

Only our own office team sees your enquiry or application, plus the providers who run the tools we use, acting on our instructions:

• our email providers: form submissions are delivered to us by an email-sending provider (Resend), and we read them in our email system (Google Workspace);
• our website provider (Vercel), which hosts the site and provides the privacy-friendly analytics;
• Google, but only for the advertising measurement above (and only if you accept cookies), and to show the map of our location when you choose to open it.

We share information beyond this only when you ask us to (for example with your GP or council), or when the law requires it. We never sell your data.

Where your information is held

We are based in the UK, but some of the providers above are based in, or store information in, the United States. Whenever your information is transferred outside the UK, we make sure it stays protected by a safeguard the law recognises: either the UK Extension to the EU-US Data Privacy Framework, or the Information Commissioner’s standard data protection clauses (the International Data Transfer Agreement, or the UK Addendum to the EU clauses). You can ask us for a copy of the safeguard we rely on.

Cookies and similar technologies

A cookie is a small file stored on your device. We keep these to a minimum:

• One essential cookie remembers your cookie choice so we don’t ask again. It does not track you.
• Advertising cookies (Google Ads) are used only if you choose “Accept”. They let us see which of our adverts led someone to enquire or call, so we don’t waste money on ads that aren’t helping local families find us. Nothing is switched on until you choose; if you select “Reject”, none are set.
• Our analytics are privacy-friendly: they don’t use cookies, don’t identify you, and don’t track you across other websites.
• Some pages show a map of our location. To protect your privacy, the map loads only when you choose to open it, because it comes from Google Maps, which may set its own cookies at that point. Our address is always shown as text as well.

You can change or withdraw your choice at any time using Cookie settings at the bottom of any page.

Your rights

You have the right to:

• ask for a copy of the information we hold about you;
• ask us to correct it if it is wrong, or complete it if it is incomplete;
• ask us to delete it, or to restrict how we use it;
• object to how we use it, including where we rely on legitimate interests;
• ask us to transfer it to another organisation, where that right applies;
• withdraw your consent at any time for anything based on consent, such as advertising cookies.

Just contact us using the details above; we will respond within one month, and using these rights is free. If you are unhappy with how we have handled your information, please tell us so we can put it right. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk (opens in a new tab).

Changes to this notice

We may update this notice from time to time. If we make an important change, we will update the date shown at the top. This notice was last updated on 21 June 2026.