For NHS discharge teams & case managers
Refer a patient for nurse-led complex care at home
We accept complex and clinical care referrals across Croydon & Bromley. Call us or email a discharge summary, and we respond the same working day with a nurse-led assessment. We are CQC-registered for the clinical activity, and we reinforce the plan your clinical team sets. We don’t replace NHS services.
Time-critical discharge? Our phone line is answered day or night. (Online enquiries: we reply Mon–Fri, 9–5.)
- CQC-registered for “Treatment of disease, disorder or injury”
- Nurse-led by Roseline Fazal Masih
- Competency-checked per procedure
- We aim to respond the same working day (Mon–Fri)
- Read our CQC report(opens in a new tab)
Clinical & condition needs we support at home
Carers are competency-checked per procedure; we reinforce the NHS team’s plan, we don’t replace clinical services.
- Tracheostomy & airway carenurse-led; competency-checked carers
- PEG & enteral feeding careto your dietitian’s regime
- Ventilator carewith your respiratory team
- Wound & pressure carealongside district nursing / tissue viability
- Catheter & stoma caredaily care; catheter changes district-nurse-led
- Diabetes careinsulin by competency-checked carers
- Stroke careeveryday + specialist living support
- Parkinson’s careeveryday + specialist living support
- MS careeveryday + specialist living support
- Brain injury careeveryday + specialist living support
From referral to care at home
- 1
Call or email a discharge summary
Tell us the clinical picture by phone, or email a discharge summary to enquiries@fabuloushomecare.co.uk.
- 2
Same-working-day response
Our Registered Manager responds the same working day (Mon–Fri) and arranges a nurse-led assessment.
- 3
Competency-checked carers
Carers are trained and signed off for the specific procedures before the first visit.
- 4
One shared plan
We build one care and escalation plan, shared with the NHS team already involved.
Evidence & governance for your file
- Decision Support Tool / Continuing Healthcare supporting evidence
- Per-carer competency assessment records, per procedure
- Written care and escalation plans, shared with your team
- One plan shared with district nurses, GP and specialists
Funding: CHC, case-managed & settlement packages
Many complex packages are funded in full through NHS Continuing Healthcare, which is not means-tested. We also support case-managed and medico-legal / settlement-funded packages. Our funding guide explains the routes in plain English.
See funding optionsTwo contacts: clinical and commissioning
Roseline Fazal Masih
Clinical lead · Registered Manager
Leads the nurse-led assessment and the clinical suitability of every referral, and responds the same working day.
Ramanjeet Kaur
Business & commissioning
Your point of contact for contracts, NHS Continuing Healthcare, case-managed and settlement funding, and setting up new packages.
Refer a patient or make an enquiry
The quickest route is to call us; or email a discharge summary and we’ll respond the same working day.
We aim to respond to discharge or case-manager enquiries the same working day (Mon–Fri). Across Croydon, Bromley & nearby, close to Croydon University Hospital and Princess Royal University Hospital. We take referrals from any team, no existing arrangement needed.
Prefer to send details?
Leave the patient’s situation and your contact details and we’ll come straight back to you.
Referrals: common questions
How do I refer a patient to your service?
Call 07575 298602 or email a discharge summary to enquiries@fabuloushomecare.co.uk. We respond the same working day (Monday to Friday) and arrange a nurse-led assessment. For a time-critical discharge, our phone line is answered day or night.
What clinical needs can you take on?
Nurse-led support for tracheostomy, PEG and enteral feeding, ventilator and respiratory needs, wound and pressure care, catheter and stoma care, and diabetes, plus condition-based support after stroke and for Parkinson’s, MS and brain injury. Carers are competency-checked per procedure, and clinical tasks such as wound dressings and catheter changes stay district-nurse-led where appropriate.
How quickly can care start?
Often within days, and faster when a discharge is time-critical. Tell us the situation and we will be honest about what we can put in place and when.
Is the care fundable through Continuing Healthcare?
Many complex packages are funded in full through NHS Continuing Healthcare, which is not means-tested. We provide Decision Support Tool / CHC supporting evidence, and we also work with case managers on case-managed and settlement-funded packages.
Which areas do you cover?
Croydon, Bromley and the surrounding towns, close to Croydon University Hospital and Princess Royal University Hospital. We take referrals from any team, no existing arrangement needed.
Last reviewed 14 June 2026 · Reviewed by Roseline Fazal Masih, Registered Manager · Registered Nurse